Slack's biggest AI update turns Slackbot into a desktop agent
In short: Salesforce unveiled more than 30 new AI capabilities for Slackbot on 31 March 2026, the most sweeping overhaul of the platform since its $27.7 billion acquisition in 2021. The update transforms Slackbot from a conversational assistant into an agentic system that can transcribe meetings across any video platform, monitor users’ desktop activity, execute tasks through third-party tools via the Model Context Protocol, and serve as a lightweight CRM. The new features run on Anthropic’s Claude, are live now for Business+ and Enterprise+ subscribers, and will roll out in limited form to free and Pro users from April. From summer 2026, Slack will be automatically bundled with every new Salesforce customer account.
