Tech

NiCE: How AI Agents Boosts Customer Engagement at Openreach

Openreach deployed NiCE Cognigy’s AI agents, driving improved efficiency, while decreasing missed appointments and inbound contact volumes by one-third

Inside Europe's AI playbook: Guardrails first, flexibility later

A top European AI policy official pushed back on a common critique that the EU's tech regulation stifles innovation.

What AI CEOs still don't get about Washington

AI CEOs' lofty pitches for AI governance may end up being pipe dreams in a town that routinely fumbles tech policy.

AI and ML at Heart of Hyundai's Autonomous Driving Venture

Aptiv and Hyundai's venture has developed an end-to-end autonomous driving system that challenges conventional approaches to self-driving technology

Claude Cowork is ready to take over your company.

Anthropic’s shared, agentic AI workspace for macOS and Windows is getting much-needed tools for IT admins to do company-wide deployments, letting anyone build and deploy autonomous workflows so long as their organization is on a paid plan. It now adds the ability to turn Zoom meeting transcripts into action items.

Why Telco Giants are Combatting Deepfake Voice Scams with AI

Five major telco operators have formed a joint AI venture to combat deepfake voice fraud, which is costing the industry a staggering US$41bn annually

Orion helium leak no threat to Artemis II reentry but will require redesign

After leaks on Artemis I and II, Orion’s next flight to the Moon will need new valves.

ChatGPT has a new $100 per month Pro subscription

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Florida Launches Investigation into OpenAI

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Florida AG Launches Investigation into OpenAI

The probe could intensify efforts to hold AI companies accountable for how their chatbots are used.

AI on the couch: Anthropic gives Claude 20 hours of psychiatry

Mythos is “the most psychologically settled model we have trained to date.”

Axios Live: AI is empowering but isolating employees, workplace leaders say

AI adoption in the workplace is largely happening on an individual level