tech
April 4, 2026
Netflix must refund customers for years of price hikes, Italian court rules
Consumer group says it will sue if Netflix doesn’t reduce current prices.
TL;DR
- A Rome court ruled Netflix's price hikes in Italy from 2017-2024 were unlawful.
- Netflix must refund customers up to 500 euros, depending on their plan.
- The lawsuit was based on Italy's Consumer Code, which prohibits unilateral contract modifications without justified reasons.
- Netflix is ordered to inform millions of current and former customers about their refund rights within 90 days or face a daily penalty.
- Future price increases by Netflix are considered legal as of April 2025 due to updated contract terms.
- Movimento Consumatori threatened a class-action lawsuit if Netflix does not reduce current subscription prices.
- Netflix is appealing the ruling, stating its terms have always complied with Italian law.
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