tech
How to manage AI investments in the agentic era
Five practical steps to understand AI usage, control spend, and invest in the work that creates the most value.
TL;DR
- Gain clear visibility into AI usage, who is using it, which models are used, and what work is supported.
- Evaluate models on outcome ROI, considering the full cost of reaching a desired standard, not just token price.
- Govern advanced workflows by defining context, tools, actions, approvals, and capacity grants before scaling.
- Invest in AI workflows that repeat at scale, have clear ownership, and can be measured for value.
- Match AI product, capacity, and support models to proven demand for production workloads.