tech
March 27, 2026
Indosat: How AI Investments are Fulfilling Digital Ambitions
At the latest instalment of MWC in Barcelona, Indosat CEO Vikram Sinha explained how AI investments are translating into measurable improvements
TL;DR
- Indosat is evolving from a traditional telco to an AI-native national platform.
- Key investments include AI grid infrastructure, a sovereign cloud, and a domestic LLM (Sahabat AI).
- The goal is to provide "AI for all" across Indonesia, improving customer experience and digital inclusion.
- AI is being integrated into core operations such as hyper-personalized offers and distribution.
- Sahabat AI is a sovereign LLM trained on local data, focusing on Indonesian languages and cultural nuances, and is used for spam/scam detection.
- Indosat is developing a distributed AI-Grid vision with AI-RAN, powered by Nokia and NVIDIA.
- The strategy is linked to national ambitions and ecosystem development, aiming to be an "AI for all" and a "great equaliser."
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